Terms and conditions of service...

  • Our service area: We cover the Whakatane and Kawerau District Council service areas, excluding Waiohau, Galatea, Murupara and surrounds. We also service Lake Rotoma, Kutarere and Ohiwa. Everywhere else is considered "off-net". While off-net areas may still be serviced, an additional fee including time, travel and mileage also becomes chargeable. Standard rates apply within our service area.

  • All payments for residential customers are strictly Cash, EFTPOS or Credit Card only, unless by prior arrangement. This account must be settled immediately following the sign-off of you job, before we leave your site.

  • We do not currently offer free quotes. Much of what we do can be reasonably estimated over the phone. However should you require a visit to carry out an actual quote this will be charged as the appropriate service call charge.

  • Service calls: The standard rate is charged out including travel time, mileage and up to the first 30 minutes on site. It does not include any parts which maybe required. It does cover any fault-finding done at ground level, under the house or in ceiling cavities. Any roof work that is required (including quotes) attracts an additional charge to help offset any health & safety concerns and additional time required to do so.

  • All payments for business customers must be settled within 7 days of invoice, or the 20th of that month if arranged with us prior. Late payments incur a charge of 2.5% of the total amount for each month outstanding.

  • Warranties. We stand behind the Consumer Guarantees Act.

  • We aim for the best quality viewing possible, however you'll need to accept there are some limitations to this which are outside of our control. We will do our very best to minimise these, and on the very rare occasion may require a couple of additional visits to sort out the issue. Please be aware that we live on the fringe of UHF aerial reception and as a result some minor interference may result. We do our utmost  to minimise such issues but we may not be able to eliminate them completely. Changes in signal quality can happen. Such situations we can not warrant against. Our service to you is offered upon this understanding.

  • We have no control over TV programming. We can not be held responsible should your favourite channel cease broadcasting soon after your installation.